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Find answers to common questions or reach out to our support team

Getting Started

FidgetLab is simple to use:

  1. Open the app and browse the collection of fidget toys
  2. Tap any toy to start fidgeting
  3. Each toy responds to your touch with realistic haptic feedback
  4. Swipe down or tap the X to return to the main menu
  5. Long-press any toy to add it to your favorites

FidgetLab is available on:

  • iPhone: Requires iOS 17.0 or later
  • iPad: Requires iPadOS 17.0 or later
  • Apple Watch: Requires watchOS 10.0 or later
  • Mac: Requires macOS 14.0 (Sonoma) or later (Apple Silicon or Intel)

For the best haptic experience, we recommend iPhone 8 or newer with the Taptic Engine.

To customize a fidget toy:

  1. Open any fidget toy
  2. Tap the settings/customize icon in the top right
  3. Adjust colors, materials, sounds, and haptic intensity
  4. Your customizations are saved automatically

Note: Some customization options require FidgetLab Premium.

FidgetLab offers several widgets for your Home Screen:

  • Quick Fidget: Tap to instantly open FidgetLab
  • Favorites: Quick access to your favorite toys
  • Stats: View your fidgeting statistics
  • Mini Pop-It: An interactive pop-it right on your Home Screen

To add a widget: Long-press your Home Screen → tap + → search for FidgetLab

Subscriptions & Billing

FidgetLab Premium includes:

  • Access to all 25+ fidget toys
  • Unlimited customization (colors, materials, sounds)
  • Advanced statistics and insights
  • Ambient sounds for focus mode
  • Exclusive new toys added regularly
  • Priority support

Free users get access to 6 basic fidget toys with limited customization.

To cancel your subscription:

  1. Open the Settings app on your iPhone
  2. Tap your name at the top
  3. Tap "Subscriptions"
  4. Find FidgetLab and tap it
  5. Tap "Cancel Subscription"

You'll continue to have access until the end of your current billing period.

If you've purchased Premium and need to restore it:

  1. Open FidgetLab
  2. Go to Settings (gear icon)
  3. Tap "Restore Purchases"
  4. Sign in with your Apple ID if prompted

Your purchase should be restored within a few seconds. Make sure you're using the same Apple ID you used to make the original purchase.

Refunds are processed by Apple. To request a refund:

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find your FidgetLab purchase
  4. Click "Report a Problem" and select your reason

Apple typically processes refund requests within 48 hours.

Yes! Your FidgetLab Premium subscription works on all your devices signed into the same Apple ID:

  • iPhone
  • iPad
  • Apple Watch
  • Mac

Your preferences and stats also sync across devices via iCloud.

Troubleshooting

If you're not feeling haptic feedback:

  1. Check device settings: Go to Settings → Sounds & Haptics → ensure "System Haptics" is enabled
  2. Check in-app settings: Make sure haptics are enabled in FidgetLab Settings
  3. Check Silent Mode: Some haptics may be reduced in Silent Mode
  4. Restart the app: Force close and reopen FidgetLab
  5. Device compatibility: Ensure your device has Taptic Engine (iPhone 7 or newer)

If sounds aren't working:

  1. Make sure your device isn't in Silent Mode (check the switch on the side)
  2. Check that sounds are enabled in FidgetLab Settings
  3. Increase your device volume
  4. If using Bluetooth headphones, try disconnecting them
  5. Restart the app

If FidgetLab is crashing:

  1. Update the app: Make sure you have the latest version from the App Store
  2. Restart your device: This often resolves temporary issues
  3. Free up storage: The app needs some free space to run smoothly
  4. Reinstall: Delete and reinstall the app (your Premium subscription will restore)

If crashes continue, please contact us with details about when the crash occurs.

If the Watch app isn't syncing with your iPhone:

  1. Make sure both devices are connected (Bluetooth/WiFi)
  2. Check that iCloud sync is enabled in FidgetLab Settings
  3. Restart both your iPhone and Apple Watch
  4. Ensure both devices are signed into the same Apple ID
  5. Check that both apps are updated to the latest version

FidgetLab is designed to be battery-efficient, but extended use may consume more power. To reduce battery usage:

  • Reduce haptic intensity in Settings
  • Turn off continuous ambient sounds when not needed
  • Enable the ambient mode timer to auto-stop sessions
  • Reduce screen brightness

The app uses no background battery when closed.

Contact Us

Can't find what you're looking for? Our support team is here to help.

📧

Email Support

Get a response within 24-48 hours

support@fidgetlab.app
🐦

Twitter

Quick questions and updates

@fidgetlabapp

When contacting support, please include:

  • Your device model and iOS version
  • FidgetLab app version (found in Settings)
  • A detailed description of the issue
  • Steps to reproduce the problem
  • Screenshots if applicable